A Personal Touch • Pukekohe, Auckland

Frequently Asked Questions

Everything you need to know. Can’t find your answer? Just ask us.
Store & Contact
Where is your store? We operate primarily as an online store, with walk-ins and local pickup available from our home by prior arrangement. Our physical address is 59b The Glade South, Pukekohe.
Your website says you’re open 24/7 - so why did it take several hours to respond to my message? Our website is open 24/7, allowing you to browse and place orders at any time. However, we’re a small business operating from home, so we may not always be available to reply immediately. We will always aim to get back to you as quickly as possible.
What hours can I contact you? You’re welcome to text us any time - if we’re available, we’ll reply. We respectfully ask that you don’t call after 9.30pm or before 7am on weekdays, or before 9am on weekends.
Do you offer Click and Collect? Yes. We’re located in Pukekohe, South Auckland (approximately 15 minutes from the Bombay off-ramp). Simply select “Local Pick Up” at checkout. Once your order is ready, you’ll receive an email with collection instructions - including a request to text us the evening before you’d like to collect so we can make sure someone is available.
Products & Customisation
Can all your items be customised? Yes, all engraving and printing is done in-house, which means everything can be fully customised to suit your needs. The products on our website are just a snapshot of what we offer. We have thousands of fonts and graphic options available, and we’re always happy to help bring unique ideas to life. Yes, that includes cheeky, inappropriate, or adult-themed gifts too.
Can I supply my own bottle or tumbler for engraving? Yes, we’re happy to engrave client-supplied items, including popular brands such as YETI, HUSKI, FRANK GREEN, and similar drinkware. The cost is $25 per item, with discounted pricing available for bulk requests.

Please note that while we take every care, client-supplied items are engraved at your own risk. Due to variations in coatings, finishes, and materials, we can’t guarantee results on items not supplied by us, and we’re unable to replace or refund customer-provided items in the unlikely event something doesn’t go to plan. If you’re unsure whether your item is suitable, feel free to email us a photo or the product details before dropping it off.
Do you offer branding on gift boxes and other items? Absolutely. From gift boxes and drink bottles to coffee cups, apparel, and more. We love working with other brands. We’ve completed a wide range of branding projects and are happy to share examples. Get in touch to discuss your requirements.
Is there a minimum order quantity? No, there is generally no minimum order quantity. You can order one item or one hundred. We do offer bulk discounts for larger orders, so please get in touch to discuss pricing.
Do you offer gift boxes complete with goodies like food and alcohol? Yes, we do. These are available via our sister business Spirited Gifts at www.spiritedgifts.co.nz.
Processing & Delivery
How quickly will you process my order? Our standard processing time is 24–72 hours for most items during off-peak periods. Resin-finish tumblers are individually handmade to order and have a longer turnaround of approximately 7–10 days in summer and 10–14 days in winter.

If you’re working to a tight deadline, please contact us before placing your order. We can often advise whether an item is in stock and, in many cases, offer same-day turnaround (a rush fee may apply).
What is the “Rush My Order” add-on? Adding the “Rush My Order” option moves your order to the front of the queue and we’ll do everything possible to dispatch it the same day. If multiple rush orders are received, they are processed in the order they’re placed. Full details can be found on the Rush My Order product page.
Do you offer Saturday delivery? Yes, but it isn’t guaranteed and is not available for rural (RD) addresses. Saturday delivery is an optional add-on and is subject to courier availability. Full details are available on the Saturday Delivery product page.
How long will the courier take to deliver my order? Once your parcel has been collected by the courier, delivery timeframes are outside our control. We have daily courier pickups Monday–Friday (couriers do not collect on weekends).

Typical delivery timeframes (non-rural):
  • North Island: 1–2 working days
  • South Island: 2–3 working days
  • Rural addresses: allow an additional 3–4 working days
These are indicative only. We cannot take responsibility for delays caused by weather, traffic, incorrect address details, or other circumstances beyond our control.
How can I track my parcel? You’ll receive an automated tracking email once your order has been dispatched. Please allow up to 24 hours for tracking to update. Check your junk, spam, or promotions folder if you haven’t received it.
What if I’m not home when the courier arrives? All parcels are sent with Authority to Leave (no signature required). If you’d prefer a signature-required delivery, please add a note at checkout and we’ll do our best to accommodate this.
Still have a question? We’re happy to help. Drop us a message and we’ll get back to you as soon as we can. Contact Us